Family Law Online

Forgotten Username and/or Password

To recover your username or password please either submit a new support request call our technical support department on 0117 918 1496.

Turning on Autofill

Microsoft Internet Explorer offers the ability to save regularly used Usernames and passwords, and to automatically enter them for you, to turn this feature on please follow the instructions below.

Microsoft Internet Explorer 6.0+

• Open "Tools" > "Internet Options".
• Click on the "Content" tab.
• Click on the "AutoComplete" Button.
• Place a tick in the AutoComplete Usernames and Passwords box
• Click "Ok" to confirm your changes.

Our previous platform no longer presented Jordans with a long term, cost effective solution for online and CD-rom dissemination of information. In order to further develop faster, more efficient and more flexible services we decided to migrate to a new platform. The new platform will allow users far greater flexibility, for example we will now are able to produce versions for tablets and mobile phone apps. Users who also use us for CPD training will only need a single user name and password for all of their services. The searching and results filtering is excellent, using a Lucene search engine, returning results in relevance order. LiveContent is DITA-XML compliant. 

Our new platform means that we are no longer restricted with what we can do, so expect to see new developments and features in the future.

IP Access for Family Law Online

If you believe that your subscription to our Online Services includes access via IP Recognition, ensure you are using the IP recognition link displayed on our Log In page.

If you are unable to access the service via this link please check with your IT Administrators that your IP range has not been changed or modified. If your problem persists please call our technical support team on: 0117 918 1496

Blocking Referrer Access

This problem is usually due to either firewall settings or cookie settings. The cookie created by our website is used to store your login. If the cookie privacy settings in Microsoft Internet Explorer are set too high it will block this and you as the user will appear to be an invalid user, this will cause you to be redirected to the login screen.

The firewall settings can also block the header information, which may be used by your site to confirm if you were directed to our site having already been validated.

Cookie settings:
• Open Microsoft Internet Explorer
• Click Tools -> Internet Options from the file menu.
• Select the Privacy tab.
• Click the Sites.. button.
• Enter www.jordansonlineservices.co.uk in the "Address of website" box and click Allow.
• Click OK then OK again.
• Close the Browser and open a new one.

Firewall (Some of these firewalls may have newer versions of the software, therefore the following directions may differ slightly)

Norton Internet Security
• Start the Norton Internet Security client.
• Scroll down to Privacy Control.
• Verify the Enable Privacy check box is ticked.
• Click on custom level. A new dialog will open.
• Remove the tick from the Enable Browser Privacy check box to disable the option.

McAfee Internet Security
• Open McAfee.
• Select Privacy Service.
• Select Protect my Identity.
• Select Erase Revealing Information.
• Remove the check for Prevent Referrer Information to be shared.

Zone Alarm/eTrust EZ Firewall:
• In the tray (bottom right of the screen next to the clock) right click on the "ZA" symbol and choose "Restore ZoneAlarm Pro Control Center".
• From the left-hand column choose "Privacy".
• Click menu tab the says "Site List".
• Click on "Add" button on bottom right corner of Control Center.
• Type the following URL in the pop up box: www.jlio.co.uk. Click OK.
• Locate the site URL you just entered in the list and click/highlight it.
• Select Options button from the bottom.
• Uncheck "Remove Private Header Information" and "Block 3rd party cookies".
• Click "Apply" and "OK"

If you are using AOL please use Microsoft Internet Explorer for our site as AOL can block referrer and cookies.

If these solutions do not resolve your problems please contact the Technical Support Help Desk on 0117 918 1496.

If you are an existing subscriber you will have noticed that the look and feel on screen is cleaner and more streamlined. We are now offering your online services on the new platform. Your services feature the same quality editorial content, but with a new technology solution to deliver it to you dynamically. We hope you will find it intuitive to use. The searching is simpler and faster with more detailed search results navigation tools. Printing is simpler and quicker. The most valuable features of the old platform have been retained but also further developed for greater user satisfaction.

One of the features of LiveContent is that annotation and dynamic updating is easier and more efficient. As a consequence we are able to offer Legislation and PSL updates to our services. Keep an eye out for red icons featuring the following letters to get even more from your content:

• PSL: Judgment summaries that haven't been reported in print yet
• I: Other information, such as new Practice Directions
• A: Legislative changes

A Court Copy is a paginated replica pdf file of the printed version. You can use them to print a hard copy or read them straight from your mobile device when required. The main advantage of the Court Copy is that they contain the exact page numbers that appeared when the document was originally published, allowing you to be precise when making reference to an article or judgment.

We provide these for all Law Reports and some of our journal Articles. The Court Copy icon can be found below the case name or article title when viewing the document.

For further help on Adobe Acrobat, refer to Adobe Acrobat help.

A Court Copy is a paginated replica pdf file of the printed version. The on-the-fly pdf file is a pdf of the content you are currently viewing on screen. Both versions feature exactly the same content but the styling applied is slightly different. If you are simply reading a judgment either the Court Copy or the on-the-fly pdf file could be used. However if you need to be precise when referring to a judgment then the Court Copy would be the best version to use.

Closing the table of contents will not increase the size of the court copy font. To adjust the font size in a Court Copy document:

• use “+” button to increase the font size,
• use “―” button to decrease the font size or
• insert the value of the “zoom” at which you would like to view the document.

If you close the Table of Contents, please use one of the following options:

• hit the “Refresh Button” in your internet browser, which will take you back to the document view
• hit the “Back Button” in your internet browser, which will take you back to the document view
  For further help on Adobe Acrobat, refer to Adobe Acrobat help.
  

Some documents will feature footnotes to further supplement the content, for example with bibliographical references, case citations, comments, etc. Footnotes will be indicated with blue superscript numbers or footnote symbols. To read the footnotes click on the number of symbol and you will be taken to the correct footnote at the bottom of the page. To return to the place in the text, click on the corresponding number next to the footnote.

We offer 2 searches, the case search and the assisted search.

The case search allows you to just search for Judgments. This search template was retained from the previous platform, but has been slightly improved: you can now use the citation field to find neutral citations as well as the publication’s page citation. The search is an exact match search and is great for locating cases for which you already know some of the pertinent details.

Alternatively you can use the assisted search. Covering all the content in your selected practice area (including content that you may not subscribe to yet but might still be of use) this search can be used to locate relevant information. As with most search engines, the more search terms you put in the more specific your returned search results will be. Once you have performed your search, the search results navigation page will show you the number of results in each publication. This means that you can also use the assisted search to search our Law Reports.

For further detail on the searches refer to the section of searching in the helpfile.

The main difference is that the case search only returns results from our Law Reports series whereas the assisted search returns results for all our content.

In addition the case search offers the ability to search fields specific to Law Reports content, (eg by case name, citation, court, Judge, etc) whereas the assisted search offers the ability to search using AND, OR and exact phrases.

For further detail on the searches refer to the section on searching in the helpfile.

This depends in what context you want the case.

If you want to find the full judgment use the case search to find the case in our Law Reports series.

If you want to find where the case is explored in one of our publications, journals or for any discussion of the case by our PSL use the assisted search.

For further detail on the searches refer to the section of searching in the helpfile.

Relevance ordering of search results is where the search engine attempts to deliver the best (most relevant) result as the first result on the results summary page. This is achieved by ranking documents using a mathematical algorithm. Relevance is a well established search engine concept which you will have experienced when using search engines like Google and Yahoo, even though you might not have heard of it. The search engine is designed to do the hard work for you.

Our new platform uses a search engine called Lucene. This is a is a high-performance, full-featured text search engine library.
From a technical perspective, Lucene scoring uses a combination of the Vector Space Model (VSM) of Information Retrieval and the Boolean model to determine how relevant a given Document is to a User's query. In general, the idea behind the VSM is the more times a query term appears in a document relative to the number of times the term appears in all the documents in the collection, the more relevant that document is to the query. It uses the Boolean model to first narrow down the documents that need to be scored based on the use of boolean logic in the Query specification.

When you perform a case search you have the option to either order your results alphabetically or in order of relevance.

If you order the cases alphabetically they will be returned in strict alphabetical order by casename.

If you order the cases in terms of relevance they will be returned in an order determined by the search engine’s relevance ranking scheme. This is an algorithm that attempts to return the most relevant search result at the top of the list. See the FAQ on relevance for more detail on how this is achieved.

Please note that the number of results returned by the case search will be identical irrespective of which way you order your results.

Click on the practice area button at any time to switch practice areas. The practice area button is located in the bottom left hand corner of the screen.

Click on the helpfile button at any time to open our help file. The help button is located in the bottom left hand corner of the screen.

To scroll up or down the page in either the document view or the Table of Contents when using an iPad or iPad 2, please use two fingers rather than one.